FAQs

Any property owner who leaves a home unoccupied for any length of time can benefit from professional Home Watch services. Certified and accredited professionals help maintain property security, detect potential concerns, and provide detailed reporting.

Engaging a certified Home Watch professional ensures that a property is regularly inspected, documented, and monitored for potential risks associated with prolonged vacancy. Comprehensive reports, including photos and notes, are provided after each inspection, offering complete transparency. These services help mitigate issues before they become costly problems, providing an added layer of security and professionalism. For more information about the National Home Watch Association, NHWA accreditation, and certification, visit: National Home Watch Association

Certified and accredited Home Watch professionals meet stringent training, licensing, and accreditation requirements. Breakwater Home Watch holds a Watch Guard license, is fully bonded and insured, and has undergone extensive criminal background checks for both the state and the NHWA. These measures bring Breakwater Home Watch into compliance with the law and industry standards, reinforcing the company’s commitment to trust and reliability. Breakwater Home Watch is among the very few companies in the region to meet these high standards and obtain these licenses and designations.

In Massachusetts, any individual or business conducting property inspections that involve key possession and interior access must hold a Watch Guard license. The licensing process includes business registration, securing a Surety Bond, providing character references, passing a comprehensive background check, and completing an interview. This license is renewed annually, with ongoing audits and background checks required to maintain compliance. Employees of a licensed company must also pass background checks. A Home Watch provider operating without a Watch Guard license while holding keys and accessing interiors is in violation of state law. The only exception applies to companies conducting exterior-only inspections without possessing property keys. Breakwater Home Watch holds Watch Guard License #LW0548A. For a complete list of active Watch Guard license holders in Massachusetts, visit: Active Watch Guard Licenses

No. Home Watch is not a house-sitting service.

No, Breakwater Home Watch does not include pet care or pet-sitting services.

Additional services can be incorporated into standard inspections to provide further oversight and convenience while a property is unoccupied. Concierge services may include contractor and vendor management, mail forwarding, key holder services, and package deliveries, among others. Fees and service details are discussed during the client intake meeting and outlined in the client contract. More information can be found under the Concierge Services section of the website.

For any additional questions or to discuss specific service needs, Breakwater Home Watch can be reached by phone or email. Operating hours are Monday–Friday, 8:30 AM – 4:30 PM, and Saturday, 9:00 AM – 1:00 PM.